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Privacy policy

This privacy notice is a public declaration of how vision2learn (Part of Capita plc) applies the Data Protection Principles & Rights afforded to individuals by the GDPR, to the personal data that we process. This applies to the vision2learn sites: and

Vision2learn is committed to complying to the 6 principles relating to the processing of personal data under the GDPR in all that we do. These principles are:

  1. Lawfulness, fairness & transparency.
  2. Purpose limitation.
  3. Data minimisation.
  4. Accuracy.
  5. Storage limitation.
  6. Integrity and confidentiality.

What information do we collect and who is collecting it?

We may collect, store and use the following kinds of personal information:

Except as provided in this privacy statement, we will not provide your information to third parties.

International Data Transfers

Information that we collect may be stored, processed and transferred between any of the countries in which we operate in or supply from to enable us to use the information in accordance with this privacy statement. International transfers outside of the EU, e.g. Capita India and the US will be managed under Privacy Shield agreed terms or via other adequate security assessments and data protection controls (including EU model clauses) to enable us to carry out our service obligations to our clients, suppliers and business partners.

There is no systematic transfer of data outside of the EU for any other purpose than outlined above.

Security of your personal information and retention

Vision2Learn takes information security extremely seriously.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Where possible we will encrypt electronic transactions you make to or receive from us.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to our systems).

Vision2Learn retains your personal information in line with Capita and Vision2Learn specific retention periods and if stipulated within client contracts and does not seek to retain data for any longer than necessary to carry out our service and fulfil our statutory and contractual obligations. For further details on retention periods on your personal data please use the contact details below.

Vision2Learn will never process your personal information without your explicit consent and engagement in the process.

Your Rights

Vision2Learn recognises the rights of data subjects under the GDPR which include;

For further information on your rights as an individual please refer to the ICO website.

Third Party Websites

The website contains links to websites and and to other websites. This policy only applies to and Please note if you follow a link from our site to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.

How to contact us or complain

Please contact us if you have any questions about our privacy policy or any information we have of you:

If you are unhappy with our response, you have the right to complain to the Supervisory Authority, the details of which are below:

Supervisory Authority: Information Commissioner’s Office (ICO)



Data Controller

Vision2Learn in certain instances will be the data controller or joint data controller of your information, however in most occasions we will be a data processor and our client (your employer or hiring company will be the data controller). In such circumstances, you should check with your employer's or hiring company’s privacy notices on how your personal data is used and retained.

The data controller responsible in respect of the information collected on this website is Vision2Learn.

ICO Registration Number: Z8720317

Statement amendments

We may update this privacy statement from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy statement by email.

Cookies and web beacons


Cookies are small text files which are planted by this website on your computer’s hard drive. They enable our site to “remember” who you are.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies:

We may use web beacons in automated emails but not in conjunction with cookies. See below for further details.

Please see the table below for details of the cookies we use on our website.

Cookie Name Purpose More information
Cookies set on landing page prior to login.
Google Analytics
(Persistent cookie)
Persistent cookies are used by Google Analytics to track users’ movements through our site. No personal information about you is collected. Click here for an overview of privacy at Google
Session identifier
(Transient cookie)
ASP.NET_SessionId Session cookies are used to identify users on the vision2learn web application. The session cookie will be deleted once you close your browser or click on the logout link in the web application.
Additional session cookies set after login. Some cookies are set conditionally.
Authentication cookie V2LAuthCookie Authentication cookie after valid login.
Session cookies are used to identify and track users once they’ve logged into the vision2learn web application. The session cookie will be deleted once you close your browser or click on the logout link in the web application.
Session cookie current_agreeTC Stores your acceptance of our terms and conditions.
Session cookie UserID Provides essential page functionality.
Session cookie OrgID Provides essential page functionality.
Session cookie OrgName Provides essential page functionality.
Session cookie UserTypeID Provides essential page functionality.
Session cookie UserFirstName Provides essential page functionality.
Session cookie UserSurname Provides essential page functionality.
Session cookie UserFullName Provides essential page functionality.
Session cookie UserEmailAddress Provides essential page functionality.
Session cookie UserRole Provides essential page functionality.
Session cookie CollegeContractAgreed Provides essential page functionality.
Session cookie DepartmentID Provides essential page functionality.
Session cookie CourseEnrolmentID Provides essential page functionality.
Session cookie CourseID Provides essential page functionality.
Session cookie GroupID Provides essential page functionality.
Session cookie TutorID Provides essential page functionality.
Session cookie course_name Provides essential page functionality.
Session cookie Student_groupname Provides essential page functionality.
Flash cookies Flash cookies are used in some of our courses where your learning experience can be enhanced by playing flash audio and video files.


We need to obtain your consent to use cookies, unless they’re strictly necessary for us to provide you with a service that you explicitly request. For example, when you log in to work through a course, there is no way, other than by using cookies, we can keep a record of what pages you have looked at and to allow you to go back and forwards through your answers.

There are a number of ways to give us your consent:

How to turn cookies on and off using browser settings

Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer, Mozilla Firefox, Apple’s Safari or Google Chrome, you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to login and use any secure areas of our site. However, you may find you need to re-enter your user details.

Adjusting cookie settings on a web browser is not very easy at the moment, but the Government has promised that browser manufacturers will be making these settings more user-friendly so that they comply with new laws which came into force in May 2011. In the meantime, more information about cookies, including some browser-specific instructions on how to restrict or block cookies, may be found on the IAB’s website at As at 1 July 2015, the relevant page for adjusting your browser settings is at

How to turn cookies on and off using third party tools

We’ll tell you about new ways to indicate your consent to cookies as they become available.

Here’s some more information about the different types of cookies we use.

Flash cookies

If you watch a video file or listen to an audio file on our website you will be using Adobe Flash. This will store another type of cookie on your computer called a Local Shared Object or Flash cookie. It allows us to count the total number of times each file is played, how many people watch videos right to the end and how many people give up half way through. You can’t use your normal browser to remove Flash cookies but Adobe’s website explains how to do that.

Session cookies

We use session cookies, also called transient cookies, to identify and track users who enter any registered areas of our site. Session cookies are deleted when you close your browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from your computer. Typically, they will store information in the form of a session identification that does not personally identify you.

Web beacon

Also called a web bug or a pixel tag or a clear GIF. A web beacon is an often-transparent graphic image, usually no larger than 1 pixel × 1 pixel, which is placed on a web site and/or in an HTML email that is used to monitor your behaviour when you visit our site or receive an HTML email from us.

We may use web beacons in automated emails with news from vision2learn to determine when they were opened (including by people to whom you forward the email) and to record whether a message was acted on. This helps us assess the effectiveness of our service communications. We will not know if you open an email if you do not download images when viewing one of our HTML emails, or if you choose to receive emails from us in plain text.

You cannot opt out of or refuse web beacons. However, where they are used in conjunction with cookies you can stop them by opting out of cookies – see the IAB website at