|
Available now!
|
Click
here to register
|
|
Study five mandatory units
|
|
|
Unit one:
|
Being personally effective
|
Get started by thinking about yourself. Examine your
own performance at work, how well you manage your role
and how you apply your personal skills and qualities
to the role.
|
|
Unit two:
|
Being part of the team
|
The next step is to look at teamwork. You’ll find out
about the importance of teamwork in the workplace, where
you fit in and how you can deal with problems and resolve
conflicts in the team.
|
|
Unit three:
|
Communicating effectively
|
This unit will help you to develop effective oral and
written communication skills. You’ll also explore the
importance of good communication in providing excellent
customer service.
|
|
Unit four:
|
Helping to create a supportive environment
|
How you behave in the workplace is the key to your
success – this unit will help you to get it right.
Explore appropriate behaviour, the importance of personal
presentation and how to support equality of opportunity
in the workplace.
|
|
Unit five:
|
Staying healthy, safe and secure
|
Find out how to keep yourself and others safe at work
and how to evaluate your workplace in a health and safety
context. Understand organisational guidelines and procedures
and learn more about the legislation and regulations
relating to health, safety and security at work.
|
Choose one of the following four optional units:
|
|
Optional unit
one:
|
Job search skills
|
Now it’s time to plan and review your career and research
the job market. If you’re ready to take the next step
you’ll also find out how to complete an application
and undertake successful interviews.
|
|
Optional unit
two:
|
Getting to know your products and services
|
In this unit you’ll explore your organisation’s products
and services and find out how to respond effectively
to customer requests.
|
|
Optional unit
three:
|
IT in the workplace
|
This unit will help you to understand the use of IT
in your organisation. You’ll find out how to create
documents and learn about using different packages to
access, store, save and print data.
|
|
Optional unit
four:
|
Maintaining quality
|
Get it right first time. This unit will help you to
understand the importance of quality procedures, think
about your own organisation’s quality procedures and
look for any problems in the system.
|
What software will I need access to in order to study
this course?
|
