NCFE Foundation Certificate in Call Centre Techniques
60 hours of study, 6 units

This course takes you through the essential skills you’ll need for success in the call centre environment. It’s full of practical work-based techniques that you can use to develop your call centre career.

Learn all about the call centre environment, develop your keyboard and call handling skills as well as your communication and teamwork.

NCFE Advanced Certificate in Preparation for Business
60 hours of study, 4 units

An ideal course for anyone who is thinking of starting a business or who wants to understand more about how successful entrepreneurs think and behave. You'll find out how to prepare yourself for business start-up, turn your dream into a practical business plan, understand your competitors and plan your business operations successfully.